CX: more than meets the AI
World Class Cases
Monday 01:40 PM - 02:20 PM
Language: English
The convergence of abundant data, the ever-rising expectation-level and artificial intelligence is fundamentally changing how businesses connect with their customers. The real power of these new possibilities isn't to improve what you've done before but rethink around what becomes possible now in your customer experience. This is a time to leapfrog ahead and change to how your company sees, understands, sells to, and serves its customers.
What happens when we build with more empathy, more imagination and more ambition?
This is an entertaining and inspiring deep dive into how companies need to reorganize around richer customer insights, how they need to use empathy and imagination to better connect with people.
Speaker
Michel Stevens
founder and Course Director, goCX and CX Master Academy
Michel Stevens is a seasoned Customer Experience expert and an inspirational speaker and champions a realistic approach to CX. Stevens believes that we possess everything needed to drive significant growth. The key, he argues, lies in taking action and using our imagination to unlock the full potential of the tools at our disposal.
He is the founder of goCX and Course Director at CX Master Academy.
